Refund policy
Return, Exchange & Cancellation Policy
Applicability of Policy
By using the SOLUTION Exchanges Portal and/or placing an order on shopsolution.in, you agree to the terms outlined in this policy.
If you do not agree with these terms, kindly refrain from placing orders on the website.
SOLUTION reserves the right to update or modify this policy at any time without prior notice. Customers are encouraged to review this policy periodically to stay informed of any updates.
Exchange & Return Window
Exchanges or returns may be requested within 4 days of delivery. Day 1 starting from the date of Delivery.
Requests submitted after this period will not be accepted.
We strongly recommend reviewing the size chart and reaching out to our team for guidance before placing your order, as fit preferences may vary from person to person.
Certain garments may feature structured silhouettes, non-stretch fabrics, or intentionally relaxed cuts, which may fit differently from commonly available ready-to-wear sizing.
Once your request is approved, a reverse pickup will be scheduled within 24–48 hours through our logistics partner.
(Items sent back without prior approval or without initiating a request through our official channels will not be accepted.)
Reverse Pickup & Shipping
Two pickup attempts will be made by our logistics partner.
If both attempts are unsuccessful, the customer will need to ship the product back to our warehouse at their own cost.
Reverse pickup availability depends on the serviceability of your pin code. If reverse pickup is unavailable in your location, customers will be required to courier the product to our warehouse themselves.
SOLUTION is not responsible for products lost or damaged during customer-arranged return shipping. Customers are advised to use a reliable courier service and share tracking details with our team.
Processing of Returns & Exchanges
To initiate a return or exchange request, please contact:
+91 8758801010
(12 PM – 6 PM)
You can place a call and if we're not available on call, you can drop in a message on whatsapp.
Once approved, a reverse pickup will be scheduled.
Returned items will undergo a Quality Check (QC) upon arrival at our warehouse.
SOLUTION reserves the right to approve or reject exchange or return requests based on QC results, and the QC decision will be final.
After QC approval, your request will be processed.
Customers will be notified of the approval or rejection of their return after quality inspection.
Exchanges
We confirm sizes on call after each customer places an order, so as to reduce the number of exchanges. So please provide an accurate size. (Body measurements and Garment measurements are different)
Exchanges are chargeable at a flat fee of ₹500, this only covers shipping, and we don't profit from it.
Exchange deliveries typically take 10–15 working days after QC approval. As this involves reverse pickup from your place, transit time, QC, re-production and re-shipping.
If the requested size is unavailable:
• You may exchange for another product, or
• Receive a coupon code equivalent to your order value
Every customer is liable to only one exchange. If you've bought another piece with the store credit, you're not eligible for an exchange.
Refunds & Coupon Codes
All approved returns will be issued in the form of store credit only.
Refunds are provided as coupon codes sent to the customer’s registered email address.
Coupon Code Terms
• Valid for 6 months from the date of issuance
• Non-refundable and non-transferable
• Redeemable only on shopsolution.in
• Cannot be converted into cash
• Cannot be combined with other offers unless explicitly stated
The store credit amount will be given after deducting the shipping charges.
Shipping charges are non-refundable.
Customers will be notified of the approval or rejection of their return after quality inspection.
Every customer is liable to only one exchange. If you've bought another piece with the store credit, you're not eligible for an exchange.
Order Cancellations
COD Orders
Can be cancelled only before dispatch from our warehouse.
Prepaid Orders
Are final and non-cancellable once confirmed.
Refunds (if applicable) will be issued only as store credit coupon codes.
When Can You Request an Exchange or Return?
You may request an exchange or return if:
• The product does not fit ("The fitting is not my style" is not a valid reason)
• The product or packaging arrived damaged
• The product has a manufacturing defect
• An accessory or component is missing
Defective or damaged product claims must be reported within 24 hours of delivery, along with clear photos and an unboxing video.
Claims submitted without adequate proof may not be eligible for resolution.
Important Conditions for Returns & Exchanges
Products must meet the following conditions:
• Must be unused, unworn, unwashed, and undamaged
• Must be in fully saleable condition
• Must have all original tags, packaging, and accessories intact
• Must not have stains, perfume smells, deodorant marks, or damage
• Must not be altered unless due to a verified defect
• Must match our order records
Items returned with creased, ironed, washed, or altered fabric will not qualify.
If purchased as part of a set or bundle, the entire set must be returned together.
Minor variations in finish, measurement, color, or texture may occur as part of the manufacturing process and shall not be considered defects unless materially significant.
Returned items failing QC will be sent back to the customer.
Return Abuse Protection
SOLUTION reserves the right to refuse exchanges or returns from customers demonstrating patterns of excessive returns, wardrobing, or misuse of the return policy.
Products showing signs of wear, including perfume smells, makeup stains, washing, alterations, or visible usage will automatically fail QC.
High Value Order Verification
For high-value or multi-item orders, SOLUTION reserves the right to review exchange or return requests based on order history, product condition, and verification checks.
Additional verification may be required before approval.
Size Confirmation Policy
Our team attempts to contact all customers during order processing to assist with size confirmation.
If sizing assistance was offered and the customer declined or did not respond, SOLUTION may limit size exchange requests at its discretion.
Exceptions / Non-Returnable Items
The following items are not eligible for return or exchange:
• Custom or made-to-measure products
• Personalized or special orders
• Gift cards
• Final sale items (clearly marked)
• Items purchased using discounts or promotional codes
European Union Customers
For orders shipped to the European Union, customers are entitled to a 14-day cooling-off period.
Items must be:
• Unworn
• Unused
• With tags
• In original packaging
• Accompanied by proof of purchase
Customer Support
For any queries or assistance:
Email: contact@shopsolution.in
Phone: +91 8758801010 (Call/Whatsapp)
Support Hours:
Monday – Saturday | 12 PM – 6 PM
(Except regional & national holidays)
All queries are typically addressed within 24 hours.
We’re committed to ensuring your experience is smooth, transparent, and aligned with the quality of every SOLUTION garment.