Return, Exchange & Cancellation Policy

Applicability of Policy

By using the SOLUTION website and/or placing an order on shopsolution.in, you agree to the terms outlined in this Return, Exchange & Cancellation Policy.

If you do not agree with these terms, kindly refrain from placing an order.

SOLUTION reserves the right to amend, modify, or update this policy at any time without prior notice. The latest version published on our website shall apply to all orders.

Exchange Policy

At SOLUTION, we strive to help every customer select the correct size before placing an order. As each exchange involves reverse logistics, quality inspection, inventory management, and production planning, size exchanges are not offered as a standard service and are not guaranteed.

Every exchange request is reviewed individually and approved solely at SOLUTION's discretion. Submitting an exchange request does not guarantee approval.

Exchange requests arising from any of the following may be declined:

• Incorrect size selected while placing the order.

• Change of mind after purchase.

• Personal fit preferences, including oversized, relaxed, slim, cropped, loose, or regular fit.

• Failure to review the product description, garment measurements, or size chart before purchase.

In rare and exceptional circumstances, SOLUTION may, entirely at its sole discretion, approve a one-time size exchange.

Where approved:

• A flat logistics and processing fee of ₹500 will apply.

• The requested size must be available.

• The returned product must successfully pass Quality Check (QC).

• Only one exchange will be permitted per order.

Approval of an exchange is a goodwill exception only and shall not establish any entitlement or precedent for future orders.

Exchange process generally takes 10–15 working days after the returned product successfully passes Quality Check.

Exchange Request Window

Exchange requests must be initiated within 5 calendar days of delivery, with Day 1 being the date of delivery.

For example, if your order is delivered on the 1st of the month, your request must be submitted on or before the 5th.

Requests received on the 6th day or later will not be accepted under any circumstances.

SOLUTION operates on a centralized order management system with a fixed exchange request window. Once this period expires, exchange requests can no longer be processed through our system.

We believe that a five-day period provides sufficient time for customers to inspect and try on their garments while allowing us to efficiently manage inventory and operations.

Customers are requested to inspect and try their order as soon as it is delivered and contact our team within the prescribed time if assistance is required.

Sizing Responsibility

Choosing the correct size is the customer's responsibility.

To assist customers before placing an order, SOLUTION provides:

• Detailed size charts

• Garment measurements

• Customer support for sizing assistance

• Pre-dispatch size confirmation (where applicable)

If you are uncertain about sizing, we strongly encourage you to contact our team before placing your order.

Orders placed without requesting sizing assistance are deemed to have been placed after the customer independently selected their preferred size.

The measurements displayed on our website are garment measurements and serve as the final reference for sizing. Customers are advised to compare these measurements with a similar garment they already own before placing an order.

Differences in personal fit preference—including oversized, relaxed, slim, cropped, loose, or regular fit—are subjective preferences and do not constitute manufacturing defects or valid grounds for exchange.

Size Confirmation Policy

To further minimise sizing errors, our team may contact customers before dispatch to assist with size confirmation.

Once a customer confirms their selected size through phone, WhatsApp, email, SMS, or any other official communication channel, the selected size shall be treated as final.

Exchange requests resulting solely from an incorrectly confirmed size may be declined.

Customers who decline sizing assistance, fail to respond to size confirmation requests, or request dispatch without confirmation accept full responsibility for the size selected at the time of placing the order.

Reverse Pickup & Shipping

Where an exchange request has been approved:

• Reverse pickup will be arranged within 24–48 hours, subject to serviceability.

• Two pickup attempts will be made by our logistics partner.

If both pickup attempts fail, customers must courier the product to our warehouse at their own expense.

If reverse pickup is unavailable in the customer's location, customers will be required to arrange shipping themselves.

SOLUTION is not responsible for products lost or damaged during customer-arranged return shipping. Customers are advised to use a reliable courier service and retain shipment tracking details.

Quality Check (QC)

Every returned product undergoes a Quality Check upon arrival at our warehouse.

To qualify, products must:

• Be unused, unworn, and unwashed.

• Have all original tags attached.

• Be returned in the original packaging.

• Be free from stains, perfume, deodorant, makeup, odours, pet hair, or visible signs of use.

• Be free from alterations, washing, ironing, or damage.

• Match our order records.

Items purchased as part of a set or bundle must be returned together.

Products failing Quality Check will be returned to the customer.

The Quality Check decision shall be final and binding.

Returns & Refunds

Returns are accepted only in verified cases involving:

• Manufacturing defects.

• Incorrect product received.

• Products damaged during transit.

Returns requested solely due to incorrect size selection, personal fit preference, or change of mind may be declined.

Approved returns will be issued only as store credit, after deducting applicable forward and reverse shipping charges.

No monetary refunds shall be provided unless required under applicable law or expressly approved by SOLUTION.

Store Credit:

• Is valid for 1 month from the date of issue.

• Is non-transferable.

• Cannot be converted into cash.

• Can only be redeemed on shopsolution.in.

• Cannot be refunded once issued.

Order Cancellations

COD Orders

COD orders may be cancelled only before dispatch.

Prepaid Orders

Prepaid orders cannot be cancelled once confirmed.

Where cancellation is exceptionally approved after payment, any refund shall be issued only as store credit unless otherwise required by applicable law.

Damaged, Defective or Incorrect Products

Customers must inspect their order immediately upon delivery.

If you receive:

• A damaged product.

• A manufacturing defect.

• An incorrect product.

• Missing components.

You must notify SOLUTION within 24 hours of delivery.

Customers may be required to provide:

• Clear photographs.

• Packaging images.

• An uninterrupted unboxing video recorded from the moment the sealed package is opened.

Claims submitted after 24 hours or without sufficient supporting evidence may not be eligible for resolution.

Return Abuse Protection

SOLUTION reserves the right to refuse exchanges or returns from customers demonstrating excessive returns, repeated sizing issues, wardrobing, fraudulent claims, misuse of this policy, or any activity that appears intended to circumvent these terms.

High-Value Order Verification

For high-value or multi-item orders, SOLUTION reserves the right to conduct additional verification before approving any exchange or return request.

Non-Returnable Items

The following items are not eligible for exchange or return:

• Custom-made products.

• Personalized products.

• Gift cards.

• Final sale items.

• Products purchased using promotional or discount codes.

Customer Support

If you have any questions regarding sizing before placing your order, our team will be happy to assist you.

Email: contact@shopsolution.in

Phone / WhatsApp: +91 8758801010

Support Hours

Monday – Saturday

12:00 PM – 6:00 PM

(Except regional and national holidays)

We strongly encourage customers to contact us before placing an order if they have any questions regarding sizing, fit, or product details. Our team is committed to helping you choose the most suitable size before your purchase.