Return Policy

 

 

Return & Exchange Policy

 


We have a 7-day return and exchange window, which means you have 7 days after receiving your item to raise a concern.


Please note: We do not offer direct refunds.

If you’re dissatisfied with your purchase, you can reach out to us at care@shopsolution.in or call us at +91 8758801010 to initiate an exchange.


We’ll assist you in the case of damages, sizing issues, or if you received the wrong product. Once approved, we’ll arrange for a pickup and either:

 

  • Send you the correct/new item

    or

  • Issue you a coupon code equivalent to the value of your original purchase, usable on your next order.

    The course of action will be decided during the conversation based on your specific issue.

 


Some of our items are marked final sale (non-returnable and non-exchangeable). These are clearly mentioned on the product page. So we strongly request you to check our size guides and product details before placing an order.

 

 

 

Eligibility Criteria

 


To be eligible for an exchange:

 

  • The item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.

  • You’ll also need the receipt or proof of purchase.

 

 

 

 

To start an exchange

 


Contact us at care@shopsolution.in or call us at +91 8758801010.

Approved returns will need to be sent to the following address:

201 - TROUBLESHOOT APPARELS, PLOT NUMBER 102, BHATPORE GIDC, HAZIRA, LAST ROAD, BESIDE ELEVATE SCIENTIFIC, SURAT, GUJARAT - 394510


Note: Items sent back without prior approval will not be accepted.

 

 

 

Damages and issues

 


Please inspect your order as soon as you receive it.

If the item is defective, damaged, or if you receive the wrong item, contact us immediately so we can evaluate the issue and resolve it.

 

 

 

Exceptions / Non-Returnable Items

 


Some types of items cannot be exchanged, including:

 

  • Custom products (special orders or personalized items)

  • Final sale items (clearly marked on the product page)

  • Gift cards

 


If you’re unsure whether your item is eligible, feel free to contact us.

 

 

 

Exchanges

 


As stated, we do not offer direct refunds.

The fastest way to get what you want is to raise a request for exchange. Once your return is accepted and received, we’ll either:

 

  • Send you the replacement

    or

  • Give you a coupon code to shop again

 

 

 

 

European Union Customers

 


If your order is being shipped into the European Union, you are entitled to a 14-day cooling-off period.

This allows you to cancel or return your order within 14 days, for any reason. The item must still be unworn, unused, with tags, in original packaging, and accompanied by proof of purchase.